Frequently Asked Questions
Everything you need to know about shopping with Empire Games.
What is the standard shipping timeframe?
We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your clothing items true to size?
Yes, most of our apparel follows standard US sizing. However, we recommend checking the specific size guide located on each product page for detailed measurements to ensure the perfect fit.
What payment methods do you accept?
Empire Games accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Empire Games apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.